Refund Policy TELL ME DOUNIA

Note: The house does not offer any possible withdrawal on the items purchased, however we offer a guaranteed size and manufacturing defect).

Return or Refund

To be able to process your return request, please contact our after-sales service via the contact form . We will contact you within 48 hours maximum to process your request.

Dispatch

After contacting the TELL ME DOUNIA after-sales service and validation of the processing of your request, the return will be made to the address indicated .

The shipping costs associated with returning your item are your responsibility. They are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping a valuable item, we recommend that you use a trackable service or insure your shipment (example: UPS service) to prevent theft or loss of packages.